lead_capture_score
Score lead sources, response time, after-hours coverage, routing, and owner visibility.
Phase 178 ยท Authority, benchmarks, and playbooks layer
Lead Capture Scorecard
A scorecard for measuring whether a business captures, responds to, and routes new lead intent effectively.
response time
How quickly does a real next step happen after form, call, text, or email intent?
missed intent
How often do calls, voicemails, texts, forms, or DMs go unseen?
Owner action
Install missed-call recovery, web intake, owner alerts, and lead dashboard first.