Problem
review request and unhappy customer handling
Phase 173 ยท Authority, benchmarks, and playbooks layer
Review Recovery Playbook
Review Recovery Playbook for service businesses implementing AI operations safely.
Manual process
Staff remembers, checks inboxes, calls back manually, and updates spreadsheets later.
AI-assisted process
private issue routing plus review ask
Implementation checklist
Define trigger, owner, data needed, escalation, dashboard field, and monthly metric.
Metrics to track
review requests sent, reviews earned, issues recovered
Common mistakes
asking unhappy customers publicly
Recommended first version
Start simple: capture, route, alert, follow up, and report before adding complex AI behavior.