Problem
front desk overload
Phase 176 ยท Authority, benchmarks, and playbooks layer
AI Front Desk Playbook
AI Front Desk Playbook for service businesses implementing AI operations safely.
Manual process
Staff remembers, checks inboxes, calls back manually, and updates spreadsheets later.
AI-assisted process
AI receptionist with escalation and human handoff
Implementation checklist
Define trigger, owner, data needed, escalation, dashboard field, and monthly metric.
Metrics to track
captured calls, routed requests, escalations
Common mistakes
putting AI in front of customers without fallback
Recommended first version
Start simple: capture, route, alert, follow up, and report before adding complex AI behavior.